Privacy Policy

This Privacy Policy describes how pilatesbysojo.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from pilatesbysojo.com.au.

COLLECTING PERSONAL INFORMATION

When you visit pilatesbysojo.com.au, we collect certain information about your device, your interaction with pilatesbysojo.com.au, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

DEVICE INFORMATION

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with pilatesbysojo.com.au.

  • Purpose of collection: to load pilatesbysojo.com.au accurately for you, and to perform analytics on pilatesbysojo.com.au usage to optimize our site.

  • Source of collection: Collected automatically when you access our pilatesbysojo.com.au using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Squarespace

MINORS

pilatesbysojo.com.au is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use pilatesbysojo.com.au. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • We share information about your use of pilatesbysojo.com.au, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and pilatesbysojo.com.au;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through pilatesbysojo.com.au, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

REPORTING AND ANALYTICS

This website collects personal data to power our site analytics, including:
Information about your browser, network, and device, Web pages you visited prior to coming to this website, Your IP address

This information may also include details about your use of this website, including:
Clicks, Internal links, Pages visited ,Scrolling, Searches,Timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

VISITOR DATA

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address, Details relating to your purchase (for example, your shirt size), Email address, Name, Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience. 

FORM SUBMISSION

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with for storage and with Zapier for data porting.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

EMAIL MARKETING

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

SCHEDULING

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your: Name, Email address, Phone number, Details relating to your appointment (for example, who referred you), Files you uploaded. We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us online.